Privacy Policy

Effective Date: 10/06/2025

At Iraav Perfumes, accessible via www.iraav.com, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, and safeguard your personal data, along with information related to cancellations, refunds, shipping, and how to contact us.

1. Information We Collect

a) Personal Information

We may collect your:

Full name
Email address
Shipping and billing address
Contact number
Payment method details (processed via secure payment gateways)

b) Non-Personal Information

IP address
Browser and device details
Pages visited, time spent, and referring sites

2. How We Use Your Information

We use your data to:

Process and ship orders
Respond to customer inquiries
Improve your shopping experience
Send promotional offers (only if you opt-in)
Fulfill legal and regulatory obligations

3. Sharing Your Information

Your personal data may be shared with:

Payment processors (e.g., Razorpay, Paytm)
Logistics providers for delivery
Email marketing tools (only if you subscribe to our newsletter)

We do not sell or rent your data. All third parties are required to follow strict confidentiality and data protection agreements.

4. Data Security

We use:

SSL encryption on our website
Secure payment gateways
Access control on user data

While we take all precautions, no online platform can guarantee 100% security.

5. Your Rights

You have the right to:

Request access to your data
Request correction or deletion
Unsubscribe from marketing emails
Withdraw consent at any time

6. Cookies

We use cookies for:

Enhancing user experience
Analyzing website traffic
Remembering login and cart information

You can disable cookies via your browser settings.

7. Cancellation and Refunds

Order Cancellation

Orders can be cancelled within 12 hours of placing them or before shipping.
To request a cancellation, email us at iraavperfumes@gmail.com with your order number.

Refunds

Refunds are applicable only for:
- Damaged or defective products
- Wrong items received
- Orders cancelled before shipping
Refunds are processed within 5-7 business days to the original payment method after careful video verification of the product being unboxed.
To claim refund the buyer must provide a video proof of the product being unboxed and send it to iraavperfumes@gmail.com

Non-Refundable Items

Used perfumes or products with tampered packaging are not eligible for return or refund due to hygiene and safety concerns.

8. Shipping and Delivery

Delivery Time: 6–12 business days, depending on location
Shipping Coverage: PAN India
Shipping Charges: Calculated at checkout (free shipping on select offers)
Order Tracking: You will receive a tracking link via email or SMS once your order is dispatched

In case of delivery delays or issues, please contact us promptly.

9. Changes to This Privacy Policy

We may update this policy periodically. The revised version will be posted here with the updated effective date. We recommend reviewing it regularly.

10. Contact Us

For any queries regarding your privacy, orders, shipping, or refunds, reach out to us:

Iraav Perfumes
📍 Jharkhand, India (Shipping PAN India)
📧 iraavperfumes@gmail.com
🌐 www.iraav.com
🕒 Open 24/7